Victoria & Mapperely Patient Participation Group


Objectives as ratified by the PPG AGM on the 2nd November 2020.

1. Enhancing our engagement with ‘virtual’ members.

The majority of our PPG membership are ‘virtual’ members, that is members who do not attend PPG meetings in person but are in contact by email.


The Action Group will seek ways of communicating more effectively with virtual members so their views can influence the PPG agenda.

During and following the Corona Virus Crisis we need to continue engaging safely with patients while working in partnership with our GP Practice. To do this the action group will facilitate PPG meetings on-line using video conferencing technology (i.e. ZOOM) rather than meeting in person. Patients will be invited to get involved by publicising PPG meetings via the practice website, the Practice Newsletter, the notice boards in the practice where possible and email.

The measurement of the effectiveness of this objective will be through evaluating the attendance at meetings on-line in comparison to previous physical meetings.

2. Attendance at relevant network meetings.

Effective networking can inform best PPG practice.


The PPG representative to attend network meetings to identify best practice that can influence our PPG and the Victoria and Mapperley Practice.

The measurement of the effectiveness of this objective will be through reports to PPG meetings.

3. Produce a practice newsletter.


In partnership with the Practice the PPG has taken responsibility for the production of the Practice Newsletter. This joint venture relies on articles written by staff and patients. The Newsletter will be edited by the PPG secretary.

The PPG will endeavour to extend the reach of the Practice Newsletter from its current waiting room, Practice website access, text messaging and email distribution. Also, local pharmacies where possible.

This will be measured by evidence that newsletters are produced and circulated.

4. Patient Experience.

We wish to support the practice to further develop its patient centred, holistic care through appropriate use of best practice digital technology.



  1. In conjunction with the practice understand what percentage of appointments are currently being conducted by a) telephone, b) video link and c) face to face.
    Review changes and patient satisfaction at the end of the year.

  2. With the practice ensure optimum use and frequency of text messages to help improve patient communication.
    Review patient satisfaction at the end of the year.

  3. Encourage patients to access information from the NHS app and the improved website when it is re-launched.
    Check usage hits currently and after the re-launch.

  4. Work with Connected Notts and the Practice management to advance the integration of the NHS app into the practice’s web resources and explore the introduction of additional functionality around care plans, test results etc.

  5. Support the practice to ensure that vulnerable, hard to reach patients are not disadvantaged through improved use of digital technology.
    Review patient feedback at the end of the year.

5. Practice Website Review.

The practice would value the support of the PPG in ensuring that information on the practice website is accurate and up to date.


Work with the practice management to put in place web resources that are up to date and fully meet patient needs.

On an annual basis carry out a systematic review of existing web content and feedback results to practice management.

7. Practice Website Review

The practice would value the support of the PPG in ensuring that information on the practice website is correct and up to date.


On an annual basis the PPG will carry out a systematic review of the website content and feedback the results to practice management.